Concept explainer
What are AI Agents?
In 30 seconds
An AI agent takes a goal, decides the steps, uses tools and data, and completes the work. A chatbot answers. An agent also acts.
Think of it like...
The difference between a receptionist who tells you where the form is and one who fills it in, files it and tells you when it's done.
Where it helps
Multi-step workflows across systems: updating the CRM, processing invoices, booking meetings.
Where it goes wrong
When given too much autonomy too early, unclear instructions or no approval steps for sensitive actions.
Try this
List one workflow with five or more steps across two or more tools. That's an agent candidate.